Client Service Associate - Senior

About the role

Baker Tilly is seeking a detail-oriented and client-focused Client Service Associate (CSA) to join our Registered Investment Advisor (RIA) firm. The CSA serves as a key point of contact for clients and plays an integral role in delivering an exceptional client experience.

Responsibilities

• Serve as a primary point of contact for client service requests and inquiries.
• Build and maintain strong client relationships through timely and professional communication.
• Aid clients with account maintenance, paperwork, and service-related needs.
• Cook up and coordinate client meetings and prepare meeting materials.
• Follow up on action items to ensure timely completion and a seamless client experience.
• Prepare and process account opening, transfers, beneficiary updates, distributions, and other account-related documentation.
• Maintain account paperwork for completeness and accuracy.
• Collaborate with custodians and third-party providers to resolve operational issues.
• Track account transfers and ensure efficient onboarding of new clients.
• Aid financial advisors with client review preparation and follow-up activities.
• Generate reports, performance summaries, and client correspondence.
• Maintain accurate client records within CRM and portfolio management systems.
• Support implementation of financial planning and investment recommendations.
• Maintain client documentation in accordance with firm policies and regulatory requirements.
• Aid with compliance-related administrative tasks.
• Ensure data integrity across client management systems.
• Participate in process improvement initiatives to enhance operational efficiency.
• Perform investment pricing for Baker Tilly audit group.

Qualifications

• Required: Bachelor’s degree required. 3+ years of experience, ideally in financial services, wealth management, banking, or client service. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency with Microsoft Office Suite.
• PREFERRED: Experience working in an RIA, wealth management, or investment advisory environment. Familiarity with custodial platforms such as Schwab, Fidelity, or Pershing. Experience with CRM systems such as Redtail, Salesforce, eMoney, or similar platforms. FINRA Series 65 or willingness to obtain industry licensing, if applicable.

Core Competencies

• Exceptional client service orientation.
• Strong attention to detail and accuracy.
• Able to prioritize and manage multiple tasks.
• Professional communication skills.
• Team-oriented mindset.
• Problem-solving and critical thinking abilities.
• High level of integrity and confidentiality.

Pay

The pay rate range for this job position is $80,200 to $105,000. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location.

Benefits

Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.