Client Service Associate, Consulting

About the role

The Client Service team at Guidepoint connects leading consultancies with the subject-matter experts needed to make informed business decisions. As an Associate, you will play a central role in delivering a fast, high-quality client experience by assessing client needs, identifying expert matches, and managing client requests.

Responsibilities

• Recruit new experts into Guidepoint’s network and engage them for client consultations
• Conduct targeted research across various sources to identify relevant subject-matter experts
• Lead cold outreach, phone-based vetting, and screening conversations with experts
• Prepare high-quality profiles for client consideration
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution

Requirements

• Bachelor’s degree, with minimum 3.0 GPA or higher required
• Previous relevant internship, volunteer, or extracurricular experience
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment

Qualifications

• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
• Communication skills, both verbal and in writing
• Strong problem-solving skills, sound judgment, and the ability to work both independently and collaboratively

Skills

• Effective communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced, deadline-driven environment

Benefits

• 15 days of PTO, 10 paid holidays, and sick leave
• Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
• 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
• Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
• Unlimited access to self-paced learning through LinkedIn Learning
• In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
• Annual company-sponsored athletic leagues and wellness activities
• Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees
• Casual work environment with regular team-building events and social activities

Pay

The annual base salary for this position is $55,000. Additionally, this position is eligible for a yearly bonus of up to $4,000 based on performance. For strong performers, this role offers an accelerated path to greater responsibility and increased earnings potential.

Schedule

The work schedule is hybrid with three days in the office required.