Associate Consultant, Client Services

About the role

C Space is the leader in Online Communities, having defined and redefined these spaces for 25 years. We create vibrant hubs of customer insights and help our clients build meaningful connections with their customers.

What You’ll Do

• Cultivate and grow relationships with clients' most important consumers by earning their trust and advocating for their needs.
• Develop audience expertise by highlighting trends, opinions, and feedback from members that add to client or C Space learning.
• Create engaging environments in which to deepen the conversation, draw people out, and make connections.
• Build relationships with consumers to create a broader understanding of their thoughts, feedback, opinions, and emotions.
• Develop compelling and effective member communications and engagement activities.
• Track, analyze, and optimize participation and community vibrancy.
• Reward and recognize members; help them feel valued and appreciated.
• Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts.
• Support your account team by assisting in reviewing reports and quality checking surveys.

Desired Skills And Experience

• Prior internship/professional or related experience a plus.
• Strong analytical skills and the ability to interpret and act on data and information.
• Versatile communications skills with a comfort adapting tone and tenor to individuals and situations.
• Proficient at prioritizing tasks, working independently and collaborating across functional areas.
• Curiosity, comfortable asking questions and making connections with others.
• Comfortable and articulate in working directly with colleagues and teammates.
• Knowledge of marketing research, online data collection or other languages is a plus.

Salary and Benefits

The base salary range for this role is $50,000 - $55,000 (determined by level of experience).

We offer:

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of "real" vacation time
• Paid Parental Leave - 12 weeks for maternity and 6 weeks for paternity, including adoption
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required

Culture

We are focused on building a diverse and inclusive business and welcome applications from people from diverse backgrounds, abilities, and walks of life – talented, creative people with their own voice, ideas, and perspectives. So if you think you have the right skills and mindset for this position, whether through education, work or life experience, please apply.