Client Service Associate - Boston

About the role

The Client Service Associate will provide exceptional customer service to clients, manage client relationships, and ensure high levels of satisfaction. This role requires strong communication skills, attention to detail, and the ability to work independently and as part of a team.

Responsibilities

• Handle client inquiries and requests via phone, email, and in-person meetings
• Manage client relationships and ensure client satisfaction
• Process client transactions and maintain accurate records
• Collaborate with other departments to resolve client issues
• Stay updated on company policies and procedures

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• 1-2 years of relevant experience in a customer service role
• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously and meet deadlines
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent interpersonal and problem-solving skills
• Ability to work in a fast-paced environment
• Passion for providing excellent customer service

Skills

• Customer service skills
• Communication skills
• Attention to detail
• Problem-solving skills
• Microsoft Office Suite proficiency

Benefits

• Paid time off
• Health insurance options
• Flexible work schedule

Pay

$25-$30 per hour, commensurate with experience

Schedule

Monday through Friday, 8:00 AM - 5:00 PM