Client Service Associate

About the role

Enforces city ordinances regarding minimum housing, property maintenance, solid waste and zoning. Ensures compliance with city regulations. No supervisory or budgetary responsibilities.

Responsibilities

• Identifies property maintenance issues by conducting field surveys.
• Inspects occupied housing units for International Property Maintenance Code violations.
• Tags housing units unfit for human occupancy for no water service or other life-threatening issues.
• Reinspects temporarily tagged structures for compliance.
• Issues summonses for violations of property maintenance, zoning and health codes.
• Testifies in court as necessary.
• Researches real estate records to locate owners of property where violations occur.
• Documents property maintenance violations and the cleaning of lots that have been placed on work order.
• Directs towing of junk vehicles when necessary.
• Performs mosquito control by identifying breeding locations and having them removed or treated.
• Interacts with public on issues of property maintenance.
• Educates the public to achieve future compliance through personal contact.
• Absorbs and empathizes with the public.
• Documents and updates computer records related to Property Maintenance issues.

Requirements

• Skills in effective oral and written communications.
• Knowledge of city streets, city codes and regulations or the ability to learn and enforce these regulatory requirements within the first six months of employment.
• Ability to issue summonses and testify in court.
• Ability to research information and derive logical conclusions.
• Ability to measure lot sizes.
• Skills in problem solving and facilitating reasonable corrective action to property maintenance violations.
• Ability to relate professionally with the public in potentially volatile situations as well as under normal circumstances.
• Ability to relate professionally and courteously with fellow employees; a positive attitude is essential.
• Valid driver’s license required.
• One to three years prior experience in a related field.

Qualifications

• One to three years prior experience in a related field.

Skills

• Effective oral and written communications.
• Knowledge of city streets, city codes and regulations or the ability to learn and enforce these regulatory requirements within the first six months of employment.
• Ability to issue summonses and testify in court.
• Ability to research information and derive logical conclusions.
• Ability to measure lot sizes.
• Problem-solving and facilitating reasonable corrective action to property maintenance violations.
• Professional communication with the public.
• Positive attitude.

Benefits

N/A

Pay

$22.06586hr/$45,897.00yr

Schedule

N/A