Client Service Associate

About the role

Wealth Enhancement is seeking a Client Service Associate to join our dynamic team in Lacey, WA. This role is vital for providing exceptional service and support to clients, external partners, and internal advisors.

Responsibilities

• New Client Onboarding: Ensure accurate completion of prospect and new client documentation and setup. Follow up on fund transfers from surrendering companies. Maintain the Salesforce CRM database and client files, including filing, copies, and data entry. Research and resolve issues with the Broker/Dealer, WEG Operations, and vendors. Record incoming assets to the appropriate tracking tools.
• Client Relationship Management: Engage with clients to understand their history and financial needs. Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs). Communicate with clients to clarify requests and determine next steps, including resolving issues or coordinating with advisors. Facilitate communication with clients’ tax or legal counsel as needed, including death claim processing.
• Client Review Preparation and Follow-Up: Gather client data and prepare materials for meetings and reviews. Conduct tax research (such as 1099s) and complete review follow-up actions.
• Industry, Product, and Company Knowledge: Apply knowledge of WEG’s Suitability Guidelines, operational processes, and sales model. Maintain a working proficiency with financial products such as annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices. Attend client service training, company educational events, and vendor presentations as needed.
• Team and Corporate Support: Assist advisor team operations with process improvements. Complete operational projects to support enhancements and changes. Share process and sales updates with the team. Mentor and train Client Service Associates (CSAs). Manage vendor relationships in accordance with service level agreements. All other duties as assigned.

Qualifications

• Bachelor’s degree (or equivalent experience) in business, finance, economics, or a related field.
• Customer service training, knowledge, or experience.
• Ability and interest to learn financial concepts and products.
• Ability to work with deadlines, be flexible under pressure, and prioritize work.
• Ability to work as a team member.
• Ability to learn WEG’s sales model, processes, and procedures.
• Strong attention to detail.
• Effective problem-solving skills.
• Superior verbal and written communication skills.
• Proficiency with Microsoft Office Suite or related software.
• Familiarity with Salesforce and Support Org functionality.
• Experience with Workday preferred.

Pay and Benefits

The hourly rate for this position is $30.00 to $35.00 per hour, depending on experience. Comprehensive benefits offerings include:

• Training and professional development.
• Medical, dental, and vision coverage (available to full-time employees and their families).
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short-term and long-term disability, workers compensation – employer paid.
• 401k with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service).
• 12 paid holidays each year (10 pre-determined and 2 floating days).
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure).
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements).