Client Service Associate

About the role

Wealth Enhancement is an independent wealth management firm dedicated to enriching the lives of our clients through personalized financial planning. Founded in 1997, we have grown to serve over 90,000 households across 175 offices nationwide. Our mission is to provide unique financial plans and investment management services that exceed industry standards.

Responsibilities

• New Client Onboarding: Ensures accurate completion of prospect/new client paperwork/setup, follows up on funds transfer from surrendering companies, maintains Salesforce database, researches and follows up on issues with Broker/Dealer, Wealth Enhancement Group Operations, and vendors, records incoming assets to the appropriate blotting tool.
• Client Relationship Management: Dialogues with clients to understand their personal history and current financial needs, prepares account transactions, trades, deposits, withdrawals, RMDs, etc., communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processing, may work with client’s tax or legal counsel on client concerns.
• Client Review Prep and Follow-Up: Gathers client data and may prepare the materials for client meetings and reviews, conducts tax research (1099s), completes any follow-up needs for clients.
• Industry/Company Knowledge: Demonstrates knowledge and accurately executes against WEG’s Suitability Guidelines, operational processes, and sales model, understands financial terminology and products, has working proficiency with various financial instruments, attends Client Services and company educational events.
• Team and Corporate Support: Assists Advisor Team Operations to streamline processes, completes operational projects to support enhancements and changes, communicates process and sales updates to team.

Requirements

• Bachelor's degree (or equivalent experience) in business, finance, economics, or related field preferred.
• 2+ years’ experience in financial services or related industry preferred.
• 2+ years’ client-facing/customer service experience preferred.
• Proficient with Microsoft Office Suite or related software required.
• Familiarity with Salesforce preferred.
• Experience with Schwab, Fidelity, and/or Raymond James platforms preferred.
• Ability to work with deadlines, be flexible under pressure, and prioritize work.
• Strong attention to detail.
• Good problem-solving skills.
• Superior verbal and written communication skills.

Qualifications

• Education: Bachelor's degree (or equivalent experience) in business, finance, economics, or related field preferred.
• Experience: 2+ years’ experience in financial services or related industry preferred, 2+ years’ client-facing/customer service experience preferred.
• Skills: Proficient with Microsoft Office Suite or related software required, familiarity with Salesforce preferred, experience with Schwab, Fidelity, and/or Raymond James platforms preferred, ability to work with deadlines, be flexible under pressure, and prioritize work, strong attention to detail, good problem-solving skills, superior verbal and written communication skills.

Benefits

Comprehensive benefits offerings include:

• Training and professional development.
• Medical, dental, and vision coverage (available to full-time employees and their families).
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short-term and long-term disability, workers compensation – employer paid.
• 401(k) with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service).
• 12 paid holidays each year (10 pre-determined and 2 floating days).
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure).
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements).

Pay

The base salary range for this position is $60,000.00 to $70,000.00, exclusive of bonuses and benefits. Salary and title (i.e. Senior Client Service Associate) to be commensurate with experience.

Schedule

This is an on-site position.