Client Service Associate

What You’ll Be Responsible For

• Provide best in class service that can support all clients from a styling, sales, and issue resolution perspective.
• Focus on client satisfaction with the highest degree of professionalism and enthusiasm.
• Give our clients confidence in our brand, people, and processes through positive communication.
• Drive positive solutions to issues with critical thinking.
• Communicate client feedback to appropriate team members and departments.
• Make decisions based on what is best for the client while protecting our brand.
• Ensure a timely response and resolution on any issues with exemplary follow through.
• Understand and adhere to brand policies and procedures.
• Seek out projects and self-development to improve personal performance during slower times.

Qualifications/Experience

• Minimum of three (3) years of experience in customer service, call center, retail, preferably in the apparel, footwear, luxury environment.
• Exceptional interpersonal communication skills both verbally and in writing.
• Demonstrate a service-centric approach with a positive attitude.
• Motivated, patient, and detail-oriented personality.
• Computer skills including experience with MS Office applications.
• Ability to work effectively in both a team environment and independently.
• Analytical thinking and quick issue resolution ability.
• Composure and ability to handle unexpected challenges and competing demands in a fast-paced environment.

Benefits

• Robust healthcare options including medical, dental, vision, flexible spending, and health savings account with employer funding.
• 401(k) with employer match.
• Generous paid time off plans for vacation, sick, personal, volunteer time, and company holidays.
• Hybrid and flexible work options available for remote roles.
• Clothing allowance and merchandise discounts.
• $400 annual gym reimbursement.
• Monthly data/phone stipend for eligible roles.
• Mental health support tools and telehealth services.
• Family and caregiving benefits including a competitive paid parental leave program and supplemental infertility coverage.
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance.
• Supplemental hospital indemnity, specified disease, and accident coverage.
• Pre-tax commuter benefits including transit and parking.
• Discounted pet, home & auto, and legal insurance.