Client Service Associate
About the role
Wealth Management Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. As a key member of the service team, in supporting Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams, this role will focus on assisting in areas such as digital marketing, portfolio holdings and/or proposal tools, financial planning, reporting and analysis.
Responsibilities
Client Service: As a key member of the service team, provide coverage for an FA/PWA/team including:
- Assisting the FA/PWA/team in delivering against their client service model, including preparing for regular meetings and tracking follow-ups
- Providing backup coverage for traditional registered or unregistered Client Service Associate responsibilities at the request of the client and/or FA/PWA/team, such as executing money movement transactions, answering general non-investment related questions concerning client accounts, educating or enrolling clients in digital tools (e.g., MS Online), accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity
- Remaining current on all policies, procedures and new platforms
Business Development Support:
- Assisting the FA/PWA/team in organizing around and executing against their business plan, partnering closely with other market stakeholders such as Practice Strategy Consultants and Branch Management
- Executing against all administrative elements of digital and in person marketing strategies including conferences and seminars or webinars, websites, social media and regular email connectivity
- Preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients
- Assisting with research using firm-approved systems
- Participating in existing client and/or prospective client meetings, representing the service lens
- Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management
Qualifications
The ideal candidate will have 2+ years of work experience in a field relevant to the position and a four-year college degree or professional certification. Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) are required. Additional product licenses may be required.
Skills
The successful candidate will have:
- Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
- Technical proficiency and ability to quickly learn new and updated platforms
- Detail-oriented with superior organizational skills and ability to prioritize
- Expert knowledge of basic personal computer, MS Office (particularly MS Excel) and internet applications
- Exceptional writing, interpersonal and client service skills
- Strong time management skills
- Ability to work in a fast-paced, evolving environment
- Adaptable and able to multi-task
- Goal-oriented, self-motivated and results-driven
Benefits
Morgan Stanley offers a full spectrum of benefits, including:
- Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account
- Life Insurance, Disability and Other Insurance Plans
- Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
- 10 Paid Holidays
- 401(k)
- Short/Long Term Disability
Pay
The salary range for the position is [$35,152 - $90,000] per year. The successful candidate may be eligible for an annual discretionary incentive compensation award and may also be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.