Client Service Associate

About the role

Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. As an Associate on the Client Service team, you will play a central role in delivering that experience.

Responsibilities

• Recruit new experts into Guidepoint’s network and engage them for client consultations
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts
• Support Corporate client requests across healthcare, general industry, AI, technology, science, engineering, and other research-intensive topics
• Break down complex client questions into clear expert profiles, sourcing strategies, and screening criteria
• Conduct targeted research to identify professionals with highly specific technical, scientific, healthcare, market, or industry expertise
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration
• Evaluate whether potential experts have the depth, relevance, and credibility needed for nuanced corporate research requests
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution

Requirements

• Bachelor’s degree, with minimum 3.0 GPA or higher required
• Previous relevant internship, volunteer, research, or extracurricular experience
• Interest in corporate research, AI, healthcare, technology, science, engineering, market research, or other complex industry topics
• Demonstrated ability to quickly understand unfamiliar subject matter, synthesize information, and evaluate sources for relevance and credibility
• Academic or professional experience in a quantitatively rigorous, analytical, scientific, technical, healthcare, market research, business, economics, engineering, or related field preferred

Qualifications

• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service

Skills

• Structured thinking and sound judgment to assess expert relevance, not just keyword matches
• Strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines
• Comfortable engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs
• Foundational AI fluency and eagerness to keep building skills with tools that improve research, organization, and execution
• Clear and professional communication, both verbally and in writing
• Strong problem-solving skills and sound judgment

Benefits

• 15 days of PTO, 10 paid holidays, and sick leave
• Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
• 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
• Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
• Unlimited access to self-paced learning through LinkedIn Learning
• In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
• Annual company-sponsored athletic leagues and wellness activities
• Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees

Pay

The annual base salary for this position is $70,000. Additionally, this role is eligible for a yearly bonus of up to $4,000 based on performance.

Schedule

This hiring track offers a hybrid work schedule with four days in the office required.