Client Service Associate

Who We Are

Cunningham Financial, a growing financial planning firm, is seeking a Client Service Associate to assist in our mission of helping clients achieve their financial goals. This is an opportunity to play a key role in the future success of our growing high-quality organization.

Who We Want

• Responsible for the day-to-day operations of the firm
• Helps keep the office running smoothly
• Ensures that all paperwork and processing is handled in a timely, accurate, and professional manner
• Serves as the first point of contact for clients calling in
• Must have a cheerful desire to go above and beyond to meet clients' needs

Essential Duties and Responsibilities

• Aid in client meeting preparation and follow-up, including assembling requisite paperwork, report generation, appointment scheduling, and post-meeting documentation
• Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record-keeping adhere to compliance standards
• Successfully partner with the Broker Dealer for new account establishment, account maintenance, and compliance
• Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
• Ensure adherence to appropriate client service models
• Manage multiple and competing priorities on a daily basis in pursuit of business objectives

Supervisory Responsibilities

• None

Knowledge, Skills, and Abilities

• Advanced computer skills (Outlook, Word, Excel, and PowerPoint)
• Excellent communication skills, both verbally and in writing
• Strong time management, organizational skills; able to work independently and effectively manage multiple tasks at once
• Ability to build relationships with clients and internal partners and influence others without direct control

Education and/or Experience

• Bachelor's degree in a business-related field preferred
• The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Previous experience in the independent financial services culture preferred

Certificates, Licenses, and Registrations

• Series 7 and 65/66 preferred (or ability to obtain)