Jobs · Customer Service · Virginia

Client Service Associate

Cerity Partners · Norfolk, VA · 4 wk ago
Customer ServiceFull-time

Primary Responsibilities

  • Frequent custodian interaction & paperwork processing.
  • Process account openings, funding, deposit electronic checks, money movements, process tasks with Custodians.
  • Schedule client meetings.
  • Basic preparation and follow-up for client meetings.
  • Prepare client forms and financial reports in advance of client meetings.
  • Attend meetings to take notes and send a summary to both the client and the advisory team.
  • Develop knowledge of investment accounts, products and the forms required to transact business.
  • Aid in internal coordination across departments to ensure tasks/follow up is completed in a timely manner.
  • Execute client appreciation and retention activities.

Required Credentials

  • Bachelor’s degree in Finance or related field preferred.
  • 2+ years experience in financial services industry preferred.

Skills & Competencies

  • Demonstrate strong and effective communication, organizational and time management skills.
  • Ability to work in a team based/collaborative environment.
  • Must accept and thrive in a fast-paced, changing environment.
  • Adhere to all compliance policies & procedures.
  • Demonstrate the Cerity Partners culture.

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