Client Service Analyst

Work location: Boca Raton, FL (local candidates within commuting distance of our corporate headquarters). Hybrid work arrangement with flexibility to work from home and occasional in-office expectations.

About The Role

Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.

Why You’ll Love Working Here

• Impactful Work: The workers compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system.
• Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.
• Collaborative Culture: Work with a team-oriented group that values knowledge sharing, problem-solving, and continuous improvement.
• Exceptional Benefits: A comprehensive total rewards package that includes 4 weeks’ annual paid time off, a generous paid holiday package, and insurance coverage beginning on your first day.

Responsibilities

• Research and interpret classification rules and regulatory guidelines
• Use business systems, online tools, and resources to resolve customer inquiries
• Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
• Educate customers on available self-service resources and best practices
• Deliver accurate, timely, and high-quality service while meeting established performance goals

Requirements

• Bachelor’s degree is required
• Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered)
• Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills

Qualifications (Preferred)

• 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills
• General understanding of workers compensation insurance or insurance industry experience
• Industry coursework or designations such as AIS, AU, CPCU

Pay

$51,000 base (non-exempt), plus a 7% annual performance bonus.

Schedule

Hours of operation: Monday – Friday, 8:00 AM – 8:00 PM EST (shifts are varied including late shifts).