Client Service Analyst

About the role

Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment.

Responsibilities

• Research and interpret classification rules and regulatory guidelines
• Use business systems, online tools, and resources to resolve customer inquiries
• Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
• Educate customers on available self-service resources and best practices
• Deliver accurate, timely, and high-quality service while meeting established performance goals

Requirements

• Bachelor’s degree is required.
• Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
• Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

Qualifications

• 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
• General understanding of workers compensation insurance or insurance industry experience.
• Industry course work or designations such as AIS, AU, CPCU.

Skills

• Excellent communication skills
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team

Benefits

• A comprehensive total rewards package that includes 4-weeks’ annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.

Pay

$51,000 base, non-exempt, plus a 7% annual performance bonus

Schedule

Hours of operation: Mon – Fri, 8:00 AM – 8:00 PM EST (shifts are varied including late shifts)