Client Service Analyst

About the role

Join JPMorganChase's Trade & Working Capital Client Service group and make an impact by supporting a global client base with unique, complex service needs. You'll develop strong client relationship and problem-solving skills while partnering across teams to deliver a high-quality client experience. Over time, you'll broaden your product knowledge across Trade & Working Capital, with opportunities to gain exposure to core trade products. This is a great opportunity to grow your career in a collaborative, team-based model with meaningful day-to-day client ownership.

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance buyer clients, partnering with internal stakeholders to resolve issues, manage exceptions, and deliver a high-quality client experience.

Responsibilities

• Manage a portfolio of Supply Chain Finance buyer clients, owning day-to-day servicing and issue resolution
• Drive past-due management and collections activities, including outreach, follow-ups, tracking, and coordination with internal partners
• Research, troubleshoot, and resolve buyer inquiries, including validation, exception handling, and clear client communication
• Support invoice investigations and related client requests end-to-end, ensuring accurate processing and timely stakeholder updates
• Standardize repeatable servicing activities by creating and maintaining playbooks, templates, checklists, and knowledge articles
• Monitor service queues, prioritize work to meet deadlines and service levels, and escalate issues appropriately
• Build strong working relationships with client stakeholders and maintain a high standard of client satisfaction
• Maintain accurate documentation, trackers, and controls in line with established policies and procedures
• Partner with Front Office teams, Operations, and Implementations to deliver coordinated outcomes for the client and the firm

Requirements

• At least 1 year of experience in client service, operations, portfolio support, or a similar client-facing service role
• Demonstrated ability to build and manage client relationships with a strong focus on client satisfaction
• Strong written and verbal communication skills, including professional client outreach and follow-up discipline
• Strong organizational skills and ability to manage competing priorities in a deadline-driven environment
• Ability to work independently with appropriate supervision and sound judgment on escalation
• Demonstrated AI-first problem-solving mindset: identify repeatable service work and translate it into standard workflows, templates, and automation opportunities

Preferred Qualifications

• Prior experience supporting Supply Chain Finance or trade product servicing (invoicing, collections, disputes, exceptions, and/or reconciliations)
• Exposure to Trade & Working Capital products and interest in building knowledge toward core trade over time
• Experience partnering across functions (Relationship, Operations, Sales, Implementations) to deliver client outcomes
• Highly motivated, versatile learner with an aptitude for quickly assimilating new product and process knowledge

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include:

• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About the team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks, and investors. Global Investment Banking supports a broad range of corporations, institutions, and governments by providing strategic advice, capital raising, and risk management expertise.