Client Service Advocate

About the role

As a Client Service Advocate, you'll be the champion of our Medical Information Services (MIS) clients, swooping in to save the day with your empathy, problem-solving, and communication superpowers. Your mission? To ensure every client interaction leaves them feeling like they just had the best customer experience of their lives.

Responsibilities

• Champion ClearStar clients through interaction via phone; written communication in Salesforce CRM for Case Management; and Live Chat to provide technology support.
• Analyze, problem-solve, and provide resolutions to Clients, Candidates, and Internal Customers.
• Partner with laboratories to set up drug screening accounts
• Enhance client reporting by re-verifying and matching completed drug results
• Coordinate drug test kits and custody and control forms directly from manufacturer
• Review and approve third party vendor invoices for accuracy and payment
• Partner with Sales; Implementation; & Account Management Team. This may include and is not limited to input on ClearStar's platform functionality; features; documentation.
• Training of Users, Demos, updating client configurations, etc.
• Provide general application training to Clients via MS Teams and featuring new releases to clients
• Testing and quality assurance of new system enhancements and releases prior to launch

Requirements

• 2 years' experience with direct customer service; a previous quota-driven role strongly preferred
• Knowledge of screening industry, FCRA, and other compliance regulations preferred
• Excellent written and verbal communication with a keen attention to detail
• A strong work ethic and a goal-oriented mindset
• Strong analytical and problem-solving skills
• Ability to work collaboratively across teams while demonstrating leadership and accountability
• Familiarity with providing demos via MS Teams training for trouble shooting purposes
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

Benefits

• Paid healthcare and life insurance premiums
• Low cost dental and vision insurance
• Employee assistance program
• 401K matching up to 4%
• 17 days of paid time off
• 9 company paid holidays
• 2 additional days of paid time off for volunteer activities
• Eligibility for the Searching for Stars Employee Referral Program

Pay

Base salary range: $18.00 hourly, depending on experience, skills, and qualifications.