Client Service Advocate

About the role

The Client Service Advocate (CSA) at Axos Securities supports Registered Investment Advisor (RIA) and Broker Dealer clients by delivering high-quality service and operational assistance. This role requires solid knowledge of Wealth Management operations and a proactive, solutions-oriented approach to client needs. As a key member of the client service team, the CSA works collaboratively within Axos to ensure smooth account management and contribute to business growth.

Responsibilities

• Act as a primary contact for supported Firms, using working knowledge of RIA and Broker Dealer operations to assist with inquiries related to Account Opening, Account Maintenance, Trading, Corporate Actions, ACATS (Automated Customer Account Transfer Service), Money Movement, and Tax Reporting.
• Partner with Operations, Technology, Compliance, and other internal teams to help resolve client issues efficiently.
• Build and maintain positive relationships with client firms, understanding their business needs and providing responsive service.
• Work with the Sales Relationship Management team to identify opportunities for new account growth and support firms’ ongoing development.
• Monitor client accounts, identify challenges, and help implement timely solutions to improve the client experience.
• Share feedback and ideas to enhance internal processes and support continuous improvement within the organization.

Qualifications

• HS Diploma
• Typically 4-6 years of relevant experience in financial services, with exposure to Wealth Management and operations support for RIAs and Broker Dealers.
• Familiarity with Account Opening, Account Maintenance, Trading, Corporate Actions, ACATS, Money Movement, and Tax Reporting.
• Ability to collaborate with internal teams and external stakeholders.
• Strong communication, organizational, and problem-solving skills.
• Commitment to client advocacy and delivering excellent service.
• Working knowledge of Axos Securities’ technology platforms and service offerings preferred.
• Bachelor’s Degree preferred.

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Axos Employee Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

Job Functions and Work Environment

• Sit for extended periods of time.
• Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)