Client Service Advisor

Key Responsibilities

• Manage and track all aspects of the client onboarding process, including client paperwork, answering questions, and providing support.
• Transfer and track client funds according to the plan.
• Provide updates and progress reports to clients throughout the relationship at routine intervals.
• Conduct client review meetings.
• Maintain a strong, consistent advisor-client relationship for long-term plan success, focused on client retention and referral generation.
• Lead Advisor Support:
• Maintain regular communication with Lead Advisor regarding client accounts.
• Serve as primary point of contact for clients, coordinating communications and resolving issues that arise.
• Occasionally attend appointments with Lead Advisors to help advance client relationship to service team.
• Deliver and explain tax returns to clients, prepared by Enrolled Agents.
• Administrative Support:
• Actively and accurately update and maintain CRM records and notes.
• Work collaboratively with Lead Advisor to handle transactions and other client issues.
• Ensure all time-sensitive tasks are completed as promised, without fail.
• Aid in ad hoc trades and distributions on client accounts.
• Review, research, and correct paperwork, as needed.
• Ensure accounts are in good order, along with transfers and investments, in a timely and accurate manner.
• Communication and Training:
• Effectively communicate our fundamental investment strategies and company policies to clients.
• Attend internal training opportunities and company off-site events.
• Mentor new CSAs in conjunction with their Manager to ensure successful onboarding.

Requirements

• 3+ years of direct client service/sales experience in the insurance/securities industry.

Experience and Education

• Candidates must have 3+ years of direct client service/sales experience in the insurance/securities industry.
• College degree preferred.
• Licenses: Series 65 or 66 required.

Skills and Experience

• Detail-oriented self-starter with effective communication, organizational, and client service skills.
• HubSpot and Right Capital experience a plus.

Compensation & Benefits

• $70K - $90K + 20% bonus potential.
• Medical, Dental, Vision, 15 Days of Vacation, 10 Days of Sick Leave, and 16 paid Holidays.
• 401(k) with 3% company contribution (after 3 months).

Key Differentiators

• Small, friendly, and fun environment.
• Advisors are provided with qualified leads.
• Highly collaborative and supportive work environment.
• Outstanding office space/tech suite.
• Work with clients nationwide.
• Ongoing training/development.