Client Service Account Manager - Healthcare Payments - Vice President

Job Responsibilities

• Manage large, high profile health systems, ensuring the health and satisfaction of customer relationships.
• Maintain accurate customer account information, opportunity pipeline data, and documentation of activities.
• Serve as the Customer's primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, designed to promote value to ensure client satisfaction.
• Identify and build strategic relationships with operational and executive staff within your assigned accounts to ensure the highest levels of efficient interaction.
• Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business.
• Develop strong relationships with client leads and executives/C-suite.
• Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations.
• Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm.
• Promote adoption of InstaMed's solutions across your territory by identifying or promoting opportunities where InstaMed can offer value.
• Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner.
• Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer.
• Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth.
• Demonstrate a thorough understanding of InstaMed solutions, products and processes.
• Demonstrate a thorough understanding of customers EHR systems, and how InstaMed supports and integrates with systems

Required Qualifications, Capabilities, And Skills

• 5 + years of proven success in a revenue-generating role
• 5 + years of experience within healthcare, health-tech, and merchant services
• Excellent people skills and ability to build relationships with customers
• Sound judgment in setting customer expectations and managing sensitive customer situations
• Excellent organizational skills in daily task management and follow-ups
• Influence without direct authority
• Displays strong analytical and problem-solving skills
• Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items
• Travel 25%

Preferred Qualifications, Capabilities, And Skills

• Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience
• Bachelor's degree or higher
• Prior work experience in healthcare payment processing
• Demonstrates knowledge of healthcare patient accounting systems / practice management systems