Client Retention Representative (B2B Sales) - Monroeville, PA

About the role

Build a Career Helping Local Businesses Universal Energy Solutions is hiring full-time Client Retention Representatives to join our Monroeville team, serving businesses throughout the Greater Monroeville area. In this role, you'll work directly with business owners to review their electricity and natural gas supply plans, introduce competitive supplier options, and recommend solutions that fit their business needs. You'll primarily support existing customer relationships while continuing to grow your portfolio through new business development. Unlike many customer-facing positions where every month starts over, you'll build a book of business that can continue generating recurring income through customer renewals and long-term relationships.

Why This Opportunity Is Different: Many customer service and sales jobs focus only on solving today's problems. Here, you'll build lasting relationships with local business owners while creating a customer portfolio that can continue producing income through future renewals and residual commissions. Many of our Client Retention Representatives have built long-term careers with us because they've developed trusted relationships with customers who continue working with them year after year. As we expand into more than 20 additional markets over the next few years, we're creating new leadership opportunities for Client Retention Representatives who want to grow into management roles.

Responsibilities

• Build lasting relationships with existing commercial customers
• Meet face-to-face with local business owners and decision-makers
• Review current electricity and natural gas supply plans
• Help businesses identify opportunities to reduce their energy costs
• Recommend energy supplier options based on each customer's needs
• Support customers through future renewals and ongoing energy needs
• Develop new business opportunities between customer appointments
• Build and grow your own portfolio of commercial accounts
• Travel throughout an assigned territory (typically within a 30-mile radius of the office)

Requirements

• Minimum of 2 years of related sales experience
• Valid driver's license
• Reliable personal vehicle
• Authorized to work in the United States
• Strong communication and interpersonal skills
• Comfortable meeting with business owners face-to-face

Qualifications

• Enjoy working with people, building relationships, and helping customers find solutions
• Previous experience in customer service, retail, hospitality, banking, sales, or other customer-facing roles (common among top performers)
• Competitive, coachable, and motivated by achieving goals (former athletes often excel)
• Strong work ethic, positive attitude, and drive to continually improve
• Previous experience in sales, customer service, retail, hospitality, or another customer-facing role (preferred)
• Self-motivated with strong communication and organizational skills (preferred)
• Prior knowledge and experience in the deregulated energy field (preferred)

Benefits

• Paid, hands-on training focused on our industry, products, client management process, and approach to growing a book of business
• Ongoing coaching, mentorship, and professional development to strengthen skills and prepare for leadership and business management opportunities
• Advancement opportunities into management positions as we expand into new markets
• Commission paid weekly
• Additional performance-based incentives and bonuses
• Health benefits after eligibility requirements are met
• Team-oriented work environment

Pay

• Performance-based earnings plus residual income
• Commission earned on new accounts
• Residual commissions on existing accounts you continue to manage
• Increased earning potential as you build and grow your client portfolio
• Typical first-year on-target earnings (OTE) range from $65,000–$90,000, with top performers earning $125,000+ by consistently exceeding performance goals and growing their book of business
• Additional compensation structures may be available for qualified applicants