Client Retention Representative (B2B Sales) - Akron, OH

About the role

Universal Energy Solutions is hiring full‑time Client Retention Representatives for our Akron team, serving businesses throughout the Greater Akron area. In this role you will work directly with business owners to review their electricity and natural gas supply plans, introduce competitive supplier options, and recommend solutions that fit their needs. You will primarily support existing customer relationships while continuing to grow your portfolio through new business development, building a book of business that generates recurring income through renewals and long‑term relationships.

This position differs from typical customer‑service jobs because you will develop lasting relationships with local business owners, earn residual commissions on ongoing accounts, and have clear pathways to leadership as the company expands into additional markets.

Responsibilities

• Build lasting relationships with existing commercial customers.
• Meet face‑to‑face with local business owners and decision‑makers.
• Review current electricity and natural gas supply plans.
• Help businesses identify opportunities to reduce their energy costs.
• Recommend energy supplier options based on each customer's needs.
• Support customers through future renewals and ongoing energy needs.
• Develop new business opportunities between customer appointments.
• Build and grow your own portfolio of commercial accounts.
• Travel throughout an assigned territory (typically within a 30‑mile radius of the office).

Requirements

• Minimum of 2 years of related sales experience.
• Valid driver’s license and reliable personal vehicle.
• Authorized to work in the United States.
• Strong communication and interpersonal skills.
• Comfortable meeting with business owners face‑to‑face.

Preferred qualifications

• Previous experience in sales, customer service, retail, hospitality, banking, or another customer‑facing role.
• Self‑motivated with strong organizational abilities.
• Prior knowledge or experience in the deregulated energy field.
• Competitive, coachable mindset often found in former athletes.

Pay

Performance‑based earnings with residual income. Commission is earned on new accounts and on existing accounts you continue to manage. Typical first‑year on‑target earnings (OTE) range from $65,000 – $90,000, with top performers earning $125,000+ by exceeding goals and growing their book of business. Additional compensation structures may be available for qualified applicants.

Benefits

• Multiple compensation paths designed to support your career goals.
• Paid, hands‑on training focused on industry, products, and client‑management processes.
• Commission paid weekly.
• Additional performance‑based incentives and bonuses.
• Ongoing career coaching, mentorship, and professional development.
• Advancement opportunities into management positions.
• Health benefits after eligibility requirements are met.
• Team‑oriented work environment.

About Universal Energy Solutions

Universal Energy Solutions helps businesses reduce their energy costs by connecting them with competitive electricity and natural gas supplier programs. UES Careers is the recruiting arm of Universal Energy Solutions, supporting hiring across a growing nationwide network of independently owned and operated offices.