Client Resolution Specialist
Overview
The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.
Key Responsibilities
Account Recovery Management: Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies.
Monitor account activity and determine next steps to support timely collection outcomes.
Litigation & Partner Coordination: Coordinate with external attorneys and collection agencies on recovery efforts.
Provide documentation, direction, and support throughout the recovery process.
Payment & Resolution Support: Assist with payment arrangements and settlement discussions within established guidelines.
Process payments and maintain accurate account records.
Communication & Correspondence: Draft and issue demand letters and other account-related communications.
Respond to inquiries from insureds, agents, and other stakeholders.
Documentation & Compliance: Maintain accurate account documentation and activity tracking.
Ensure adherence to company policies and regulatory requirements.
Required Qualifications
A high school diploma or equivalent.
3+ years of work experience, preferably in any of the following: collections, customer service, or a related field.
Excellent verbal and written communication skills.
Experience multitasking and working independently in a fast-paced environment.
Experience working on tasks with a high level of accuracy and detail.
Experience building and maintaining positive relationships with teams and external partners.
Preferred Qualifications
A degree from an accredited institution is preferred.
About Us
Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada. Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”