Client Resolution Specialist

About the role

The Client Resolution Specialist manages delinquent premium finance accounts and supports the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

Responsibilities

• Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
• Monitor account activity and determine next steps to support timely collection outcomes
• Coordinate with external attorneys and collection agencies on recovery efforts
• Provide documentation, direction, and support throughout the recovery process
• Aid in payment arrangements and settlement discussions within established guidelines
• Process payments and maintain accurate account records
• Draft and issue demand letters and other account-related communications
• Respond to inquiries from insureds, agents, and other stakeholders
• Maintain accurate account documentation and activity tracking
• Ensure adherence to company policies and regulatory requirements

Requirements

• High School diploma or equivalent
• 3+ years of work experience, preferably in collections, customer service, or a related field
• Excellent verbal and written communication skills
• Experience multitasking and working independently in a fast-paced environment
• Experience building and maintaining positive relationships with teams and external partners

Preferred Qualifications

• Associates/Bachelor's Degree preferred

Benefits

Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We also provide gym membership subsidies. We offer a comprehensive paid training program, parking and commuter benefits programs, and paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws.

Pay

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant’s prior experience, education and other qualifications directly related to the position to ensure internal equity.

Schedule

Hours for this position are Monday-Friday 8:30 AM - 5:30 PM on site at our Jersey City, NJ office location.