Client Relationship Specialist - Eurofins Built Environment Testing East - Fort Lauderdale, FL

About the role

The Client Relationship Specialist facilitates day-to-day communication between clients and Eurofins laboratories, ensuring exceptional client experience, and performs tasks within various login departments.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/IAQ departments that need login or client communication.
• Unpack shipments and document receipt of samples.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Assist with administrative tasks as necessary.
• Perform other tasks as needed across departments.

Qualifications

• Basic Minimum Qualifications (BMQ): HS Diploma or equivalent, customer service experience 1-2 years, experience working in a laboratory setting preferred.
• Additional preferences: Excellent written and verbal communication skills, active listening, client-focus, computer literate (Office suite, Adobe PDF, CRM), prioritization and on-time execution of tasks, process improvement, problem-solving and solution orientation, demonstrated ability to sell solutions as a result of active listening, strong interpersonal skills, proactivity, team player who can self-motivate, performs well under pressure, growth mindset.

Requirements

• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Benefits

• Comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, dental and vision options.

Pay

$21-23/hr

Schedule

Full-time Monday - Friday (9am - 5pm)

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.