Client Relationship & Sales Specialist

About the role

At Body Moksha Physical Therapy, we are hiring a Client Relationship & Sales Specialist to be the first point of contact for prospective patients.

Responsibilities

• Call, text, and email warm leads from various sources
• Respond to new inquiries quickly and professionally
• Conduct discovery conversations with prospective patients
• Book qualified evaluations with the clinical team
• Follow up consistently with leads who are not ready to schedule right away
• Send information and next steps clearly and professionally
• Keep every lead, conversation, and next step documented
• Make sure no prospective patient falls through the cracks
• Ask strong questions to understand each person’s pain, goals, concerns, and motivation
• Build trust through clear, warm, and confident communication
• Help prospective patients understand the value of specialized, cash-based physical therapy
• Talk through common concerns around cost, time, insurance, and uncertainty
• Guide people toward a confident decision without using pressure or fear-based tactics
• Help people see what is possible when they choose the right care
• Maintain accurate lead records in the CRM, Google Sheets, EMR and other tracking tools
• Schedule appointments in the EMR system
• Track follow-ups, next steps, lead status, and appointment outcomes
• Keep the pipeline organized and current
• Communicate clearly with the team about patient questions, concerns, and expectations
• Help improve patient communication systems as the practice grows
• Support local workshops or community events
• Represent Body Moksha professionally in live or in-person environments
• Help create a warm, trustworthy first impression of the practice
• Strengthen relationships with prospective patients and referral sources

Requirements

• At least 1 year of inside sales, phone-based appointment setting, admissions, patient coordination, client success, healthcare sales, or B2C sales experience
• A healthcare workforce background
• Comfortable calling, texting, emailing, and following up with prospective clients or patients
• Confidence speaking with people about sensitive health concerns
• Confidence in talking about price, value, and premium care without sounding apologetic or pushy
• Organized enough to manage multiple leads, systems, notes, and follow-up tasks
• Comfortable using tools like Google Suite, Google Sheets, CRMs, EMRs, VoIP Phone System, and other lead tracking systems
• Likes having clear goals and knowing what success looks like
• Coachable, adaptable, and excited to grow with a company that is building for the future

Qualifications

• People-focused and performance-driven
• Confident in building trust quickly over the phone
• Comfortable discussing sensitive health concerns
• Comfortable with premium care and its value
• Comfortable managing multiple leads, systems, notes, and follow-up tasks
• Comfortable using various tools and systems
• Willing to set and achieve clear goals
• Open to learning and growing with the company

Skills

• Excellent communication skills
• Strong problem-solving abilities
• Ability to build trust and rapport
• Proficiency in CRM and scheduling systems
• Ability to handle multiple tasks and prioritize effectively

Benefits

• $60K+ first-year earning potential
• Base pay plus performance-based bonuses
• Paid time off
• Medical benefits
• IRA matching
• Hybrid schedule based in Chatham, NJ
• Ongoing mentorship and structured coaching
• Supportive, low-drama, mission-driven team environment
• Opportunity to grow as Body Moksha expands