Client Relationship Manager/Project Manager

Key Responsibilities

• Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client’s organization
• Works with leadership to establish long term strategies for building and growing client relationships
• Aligns SSR services with the needs of the client, identifies the client’s future needs, and determines where SSR can intersect with new services and support
• Buys work by consistently demonstrating an ability to execute and deliver high-quality projects for existing clients
• Involved in the industry and community, providing a presence for the organization by membership on boards and professional organizations and published writing
• The majority of the time in this role will be devoted to project management activities
• Updates leads and records business development activities in the CRM database
• Aids or leads resolution of project and client relationship issues
• Understands client’s strategic goals and standards and assures all projects are delivered in accordance with those goals and standards
• Provides leadership and mentoring to Project Managers assigned to their projects
• Oversees the activities of the project team to achieve Total Project Success
• Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients
• Responsible for overall preparation of proposals in coordination with the marketing department, utilizing input from technical staff
• Responsible for all project management activities, which includes (but is not limited to) establishing the project scope with the client, preparing and negotiating fees and contracts, preparing and managing the schedule and man-hour budget, conducting a project kick-off meeting, maintaining communication with the client, attending meetings, managing risk, implementing a QA/QC plan, and performing job close out processes
• Responsible for projecting monthly revenue expectations for projects and working with the location Operations Director in planning workload and office staffing
• Responsible for working with clients and Project Managers to collect accounts receivables in accordance with Program AR goals
• Negotiates a standard contract and fee schedule where possible to help ensure continued profitability for clients of large scope and complexity

Requirements

• An expert in the discipline(s) of his/her expertise with a minimum of 8 years applicable project/client management experience
• Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm OR applicable experience
• Professional Engineer Licensure preferred
• Demonstrated, consistent ability in managing projects from small to large scope and complexity
• Experience in the design of multi-discipline projects
• Thorough knowledge of Microsoft Office Suite (i.e., Word, Excel, PowerPoint, and Outlook)
• Thorough knowledge of all project financial activities (i.e., budgeting, projections, reporting)
• Knowledge of engineering theories and methodologies
• Knowledge of project approach and system design
• Knowledge of current industry trends, products, and their application to market sectors
• Knowledge of business practices and processes

Benefits

• Medical, dental, and vision coverage
• A generous contribution to employee-owned Health Savings Account
• 401(k) with matching up to the full IRS maximum
• Tuition reimbursement
• A variety of other employee incentives and wellness programs

Pay

Commensurate with experience.

Schedule

Varies.