Client Relationship Manager I

What You'll Do

• Manage client relationships and ensure excellent client service and delivery to the client base
• Drive product efficiency projects and may lead other business-related projects
• Work closely with new business development staff, serving as a collaborative business partner when supporting new business conversations with existing or prospective clients
• Manage clients that are managing CLO's and Leverage Finance Facilities
• Oversee the day to day operations and reporting delivery to those clients done with the client service associates assigned to your deals
• In partnership with business development officers, develop and maintain relationships with Corporate Trust clients with the primary focus of managing the value of these relationships to the organization
• Review and accept new client relationships based on business line account acceptance policies and procedures
• Provide quality service based on client needs, wants, and expectations; align actions accordingly; remain sensitive and responsive to both internal and external clients; build exceptional predictable levels of service; resolve problems quickly and effectively
• Identify business risks and operational challenges and take steps to mitigate risk and enhance operating systems and processes
• Coordinate the development and implementation of operational changes within the unit
• May be responsible for meeting specific revenue, new business, and expense goals
• Review client reporting and work with clients and other interested parties on any issues or changes needed
• Provide clients required information
• Respond to all queries from interested parties

What You'll Need

• 6+ years of related experience in Corporate Trust or similar field
• Bachelor's degree in related field required
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Advanced speaking and writing communication skills
• May require up to 25% travel

Compensation

Salary range for new hires is generally $107,395.00 - $132,661.00 for Bloomington, MN. Salary range for new hires is generally $115,435.00 - $142,595.00 for Boston, MA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career