Client Relationship Manager

About the role

Client Relationship Managers (CRM) serve as the primary point of contact for assigned clients, supporting and reporting into the Client Partner. They are responsible for building trusted relationships, understanding client needs, driving RFPs/proactive bids, tracking insurance industry trends, and ensuring client satisfaction.

Responsibilities

• Build trusted relationships with client stakeholders
• Understand the client, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
• Track insurance industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Lead the onsite project teams and ensure they are understand the client environment

Requirements

• 15+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within Insurance vertical
• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Excellent oral and written communication skills and executive presentation and persuasion skills are required
• Bachelor’s degree or equivalent experience

Qualifications

• MS or MBA degree
• Strong background in a project environment and application development in the Insurance vertical. Experience with Property and Casualty experience is a plus
• Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment
• Detail oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Benefits

• The annual salary for this position is between $150,000-175,000 depending on the experience and other qualifications of the successful candidate
• This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans
• Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan