Client Relationship Manager

About the role

As a Client Relationship Manager I, you will be the principal relationship leader for one or more regional clients, driving Total Project Success across people, product, and profit while building long-term partnerships. You will acquire work through exceptional delivery, lead multi-discipline project teams, and serve as a trusted advisor who aligns SSR’s services to evolving client needs in healthcare, infrastructure, industrial, and other markets.

Responsibilities

• Serve as principal-level relationship owner and trusted advisor for assigned clients; maintain regular executive-level touchpoints.
• Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multi-year programs.
• Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.
• Lead project initiation and kick-offs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
• Oversee multi-discipline project teams to achieve Total Project Success; mentor and guide Project Managers.
• Direct project management activities: contracts and fee development, schedules and man-hour budgets, risk management, QA/QC implementation, and close-out.
• Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.
• Resolve project and relationship issues proactively; facilitate timely decisions and escalate when required.
• Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.

Requirements

• Ability to consistently generate $1.5M - $3M of annual revenue.
• An expert in the discipline(s) of his/her expertise with a minimum of 5 years applicable project/client management experience.
• Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm OR applicable experience.
• Professional Engineer Licensure preferred.
• Demonstrated, consistent ability in managing projects from small to large scope and complexity.
• Experience in the design of multi-discipline projects.

Preferred Qualifications

• Proven success growing strategic accounts and securing multi-year, multi-discipline programs.
• Executive-level communication, presentation, and negotiation skills; clear, concise technical writing.
• Advanced business acumen with command of project financials, pricing strategies, and profitability levers.
• Ability to cultivate, mentor, and develop Project Managers and emerging leaders.
• Experience leading proposals, interviews, and client workshops in partnership with Marketing.
• Proficiency with Microsoft Office and familiarity with CRM and project management platforms.

What We Offer

• 100% Employee-Owned – Ownership from day one with immediate ESOP vesting.
• Retirement Savings – 401(k) with immediate vesting and a generous company match.
• Health & Wellness – Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans.
• Company-Paid Protection – Life insurance, AD&D, and short and long term disability at no cost to you.
• Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth – Tuition reimbursement and ongoing professional development support.

Pay

$80,000 - $160,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM