Client Relationship Manager I

Description

Location: Full-time (40-hours/week), Monday-Friday, 8:00AM-5:00PM, with occasional overtime and potential travel between buildings. Located at 4101 Percival Road, Columbia, SC 29229.

What You'll Do

• Serves as primary contact for clients.
• Handles less complex clients and works with other Relationship Managers, Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development, etc., and Partner Plan Account Managers to meet client needs and resolve client issues.
• May participate in the implementation of new clients.
• Aids in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly.
• Maintains key deliverable dates related to marketing.
• Trains clients and consultants on E bill.
• Handles escalated or system problems identified by the Account Advocates.
• Affirms quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client.

To Qualify For This Position, You'll Need The Following Required Education:

• Bachelor's Degree
• Equivalency of 4 years job related work experience or Associate's and 2 years job related work experience

Required Work Experience:

• 2 years of experience in a support role and/or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.)

Required Skills and Abilities:

• Excellent written and oral communication skills.
• Good analytic and problem-solving skills.
• Ability to work independently.
• Knowledge of health care and health benefits.

Required Software and Tools:

• Microsoft Office

Preferred Licenses and Certificates:

• SC Life and Health Insurance License (within 6 months of hire).
• Certified Employee Benefit Specialist (CEBS).

We Can Do For You:

• Comprehensive benefits package including subsidized health plans, dental and vision coverage, 401k retirement savings plan with company match, life insurance, paid time off (PTO), on-site cafeterias and fitness centers in major locations, education assistance, national discounts, and more.

Equal Employment Opportunity Statement:

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.