Client Relationship Manager
Position Summary
The Client Relationship Manager is responsible for delivering an exceptional customer experience while supporting the day-to-day operations of View Cleaners. This role combines customer relationship management, retail store leadership, administrative support, team coaching, client retention, and business development.
Key Responsibilities
Build strong relationships with retail and home delivery clients.
Ensure every customer is greeted promptly, professionally, and courteously.
Resolve client concerns, service issues, and garment claims quickly and professionally.
Follow up with customers regarding delayed orders, special requests, and satisfaction concerns.
Develop and maintain relationships with VIP, concierge, and high-value clients.
Increase client retention through personalized service and proactive communication.
Generate referral business and positive online reviews.
Oversee daily operations of the retail location.
Maintain a clean, organized, and professional store environment.
Maintain operational reports and performance metrics.
Fill in for Customer Service Representatives when necessary.
Train, coach, and mentor Customer Service Representatives.
Conduct onboarding for new team members.
Create schedules and manage timekeeping records.
Foster teamwork, accountability, and positive workplace culture.
Conduct daily huddles and team communication meetings.
Monitor employee performance and provide constructive feedback.
Answer client emails, phone calls, and online inquiries.
Support payroll preparation and administrative record keeping.
Aid in HR documentation and compliance.
Cook up meetings, training schedules, and internal communications.
Maintain organized digital and physical records.
Support management with special projects and reporting.
Support implementation of marketing campaigns.
Aid in social media engagement and customer outreach.
Promote View Cleaners' Home & Office Pickup and Delivery Service.
Identify opportunities to increase sales and client engagement.
Help strengthen View Cleaners' reputation as Orange County's premier garment care provider.
Key Competencies
Exceptional customer service and relationship-building skills
Strong verbal and written communication
Leadership and coaching abilities
Professional conflict resolution
Organizational and project management skills
Attention to detail
Problem-solving mindset
Positive attitude and professionalism
Ability to multitask in a fast-paced environment
Strong computer skills, including Microsoft Office, POS systems, CRM software, and email platforms
About View Cleaners
View Cleaners is Orange County's premier dry cleaning and laundry service, serving customers since 1976. We specialize in luxury garment care, wedding gowns, designer apparel, household items, and complimentary home and office pickup and delivery service. Our mission is to provide world-class customer experience through exceptional service, attention to detail, and lasting client relationships. Core Values: Customer First, Accountability, Integrity, Continuous Improvement, Teamwork, Excellence in Service
Qualifications
This position is ideal for someone who enjoys building relationships, leading people, solving problems, and helping grow a high-end service business.