Client Relationship Manager

About the role

The Client Relationship Manager is a client‑facing role supporting the development and advancement of the firm's strategically important client relationships. The role partners closely with Client Relationship Leaders (CRLs), Practice/Industry Group Leaders (PG/IGLs), and client teams to help drive a coordinated, informed, and commercially focused approach to client engagement. Reporting to the Global Senior Director, Client Focus Programs, this position requires a strong client relationship manager who combines sound judgment, collaboration skills, and commercial awareness to support partners and client teams.

Responsibilities

• Manage a select portfolio of life sciences and healthcare clients, partnering with CRLs, PG/IGLs, and client teams.
• Lead and influence the development and execution of client growth plans aligned to client priorities.
• Plan and execute strategies to strengthen client relationships and expand work across practices, industries and geographies, in partnership with the CRL and client teams.
• Lead client prep meetings with lawyer team, including presenting relevant research points and working with the lawyers on messaging that emphasises our value‑add.
• Develop and analyze external and internal client relationship reports, leveraging key internal functions from the Design to the Client Value team.
• Lead on strategic positioning and work collaboratively with the Strategic Pursuits Team for panel appointments, re‑panel processes, and pitch preparation; follow up with client contacts/lawyers post‑pursuit to obtain feedback on outcome, and analyze post‑pursuit feedback to inform future relationship and business development strategies.
• Drive strategic client team meetings, oversee relationship mapping initiatives, and assist partners in maintaining key client connections.
• Monitor and evaluate progress against client plans and metrics on key clients to support reports for leadership.
• Partner with the Strategic Intelligence Team to build knowledge of assigned clients, including business performance, industry dynamics, and competitive positioning.
• Synthesize client insights and feedback into clear, actionable, and strategic recommendations for CRLs and client teams, exercising independent judgment in evaluating business opportunities, relationship risks, and client development strategies.
• Lead and advise on strategic client initiatives such as events, thought leadership, secondments, and feedback programs.
• Lead the collection and interpretation of client feedback, advising partners and client teams on relationship strategies, service improvements, and opportunities to strengthen client engagement.
• Collaborate with Marketing and Business Development colleagues and Learning and Development colleagues to provide client development best practices and CRL/lawyer coaching across the firm.
• Partner cross‑functionally with Marketing and Business Development Department to support client activity.
• Contribute to knowledge‑sharing and best practices across the Client Relationship Team.
• Act as a trusted strategic adviser to partners, and collaborate with teams across the firm to properly leverage skillsets and drive efficiencies.

Requirements

• Education: Bachelor's degree required
• Experience: 5‑8 years' demonstrated