Client Relationship Manager
About the role
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
The CRM owns the client relationship and drives revenue growth across a portfolio of new and existing accounts. This role is the primary AV and Event Technology opportunity owner — responsible for selling Freeman’s full suite of event technology solutions and Freeman Company offerings, structuring long-term agreements, and ensuring clients view Freeman as a strategic partner. The CRM works closely with the CSM to transition accounts into execution while maintaining overall relationship accountability. This position will support our AV Sales group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations: Dallas, TX; San Antonio, TX; Austin, TX; Chicago, IL; Orlando, FL; Alexandria, VA; Las Vegas, NV.
Responsibilities
- Actively sell Freeman Event Technology solutions to new and existing clients across a portfolio generating $1M+ in annual revenue.
- Prospect new accounts through cold calls, referrals, industry events, and lead follow-up.
- Develop and present proposals, pricing, and credit terms in compliance with Freeman policies.
- Obtain future event schedules from clients and secure long-term agreements.
- Cross-sell and up-sell Freeman’s full suite of services to maximize account value.
- Create and track account plans; record all activities in Salesforce CRM.
- Build and maintain customer relationships from C-suite through department level within each account.
- Conduct regular strategy sessions, de-b