Client Relationship Manager

Responsibilities

• Development and execution of a strategic plan to monitor and control expenses to facilitate revenue growth of the practice, improve productivity, realize operational efficiencies and address competitive landscape.
• Leads delivery of the client experience, including management of administrative procedures as well as directing and coordinating execution of client requests.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Researches and resolves complex problems relating to client accounts and inquiries.
• May review daily work of practice team’s support staff, including evaluating workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Plan and coordinate special projects for practice to include client events for clients and prospects that result in a return on investment.
• Assesses training needs, identifies industry-developed training programs and coordinates training implementation.
• Educates and assists with training financial advisors on the latest platform and product enhancements, including new software, websites and other tools and resources.
• Educates financial advisors on the benefits of offered products and services for their clients through individual or group meetings and presentations.
• Develops and maintains strong relationships with key business partners both internal and external.
• Affirms and develops relationships with prospective advisors, providing consultation and education regarding the Raymond James and Associates platform.
• Maintains a prospect database, gathering information and data on prospects to be used to determine suitability in the branch recruiting process.
• Participates in conference calls and meetings with prospects to understand their business and product mix and to address issues, interests and concerns.
• Prepares payout analyses based on prospect’s production and mix of business; generates proposals for prospects.
• Captures and coordinates the transition process for internal transfers and/or new affiliates with other functional areas to ensure a professional recruiting process from initial contact through transition to the branch ensuring proper execution of every step of the commit/onboarding process.
• Presents and participates in the development of business development strategies and with maintaining and expanding referral sources including the coordination of target marketing campaigns.
• Assists with the creation of business development strategies, and with maintaining and expanding referral sources including the coordination of target marketing campaigns.
• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in related field and a minimum of three years’ experience in the financial services industry ~or~ An equivalent combination of experience, education and/or training as approved by Human Resources.
• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7
• Series 63, 65 and/or 66 as required by state.

Education/Experience

Education: Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance, High School (HS) (Required)

Work Experience: General Experience - 13 months to 3 years

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance, High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Licenses

• S66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA)
• S7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA)
• SIE - Securities Industry Essentials Exam - Financial Industry Regulatory Authority (FINRA)

Salary Range

$35,568.00-$120,000.00

Travel

Less than 25%