Client Relationship Manager

Responsibilities

• Manage the complete sales process from initial inquiry through placement, guiding families through every step while delivering a high-touch, concierge experience.
• Build trusted relationships with prospective and existing clients by understanding their care needs, educating them on LifeWorx services, and recommending the best solutions for their families.
• Partner with Recruiting Associates to identify and recommend the strongest caregiver matches while ensuring an exceptional experience for both clients and caregivers.
• Build and maintain relationships with hospitals, assisted living communities, physicians, social workers, geriatric care managers, rehabilitation centers, and other healthcare professionals to generate new referral opportunities.
• Maintain ongoing relationships with clients after placement by providing exceptional service, addressing concerns, and identifying opportunities for additional support.
• Maintain accurate client records, service requests, sales activities, and follow-up communication within our CRM and internal systems.
• Collaborate with Recruiters and Operations to ensure seamless service delivery while providing support to teammates as business needs evolve.

Requirements

• Education & Experience: Bachelor's degree required, along with a minimum of 2 years of professional sales, account management, recruiting, staffing, or other client-facing experience.
• Communication & Relationship Building: Exceptional verbal and written communication skills, outstanding interpersonal abilities, and the ability to build trust with clients, referral partners, and internal team members.
• Sales & Organization: Self-motivated, goal-oriented, highly organized, and able to manage multiple client relationships in a fast-paced environment.
• Work Schedule & Location: Full-time, in-office (Mon–Fri, 9 AM – 5 PM). Flexibility: Willingness to travel locally as needed for networking events, training programs, and business development opportunities.
• Preferred Experience: Prior experience in staffing, healthcare, home care, hospitality, luxury services, or consultative sales is preferred.
• Industry Knowledge: Local market knowledge and/or familiarity with the medical, healthcare, or senior care industry is a plus.

Why Join Our Team?

• Uncapped Earning Potential: Strong commission potential based on recurring revenue generated by the clients you manage.
• Growth-Oriented: We have opened a new office or expanded territories each year for the last four years.
• Career Advancement: We mostly promote from within — this position has a high opportunity to grow into leadership, business development, marketing, or other areas of the business depending on skill set and interest.
• Autonomy & Empowerment: Trust is one of our core values, and the leadership team has no time or desire to micromanage.
• Balanced Evaluation: Results matter, but they are also weighed against effort and intent.
• Meaningful Impact: Every client relationship you build helps families find exceptional care and peace of mind during important moments in their lives.

Pay

Total First-Year Earnings: $120,000 – $150,000 expected total compensation.

Base Salary: $60,000 – $70,000.

Commission Structure: Direct percentage of recurring revenue generated by clients you manage (no draw).

Guaranteed minimum commission during onboarding, with target earnings of approximately $1,000 – $1,500/week, paid out monthly.

Benefits

• Medical, dental, and vision insurance.
• 401(k): Employer-matched retirement plan.
• Paid Time Off: 3 weeks vacation, 5 personal/sick days, and 7 paid holidays available after 90-day probation.