Client Relationship Manager

About the role

The primary function of this position is to serve as support to assigned existing lenders for day-to-day needs.

Responsibilities

• Train/support all assigned lenders.
• Provide daily support to assigned existing lenders.
• Respond promptly and professionally to lender inquiries.
• Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
• Manage all details associated with a new lender at go live.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with other departments to ensure customer needs are met.
• Escalate complex issues to appropriate internal teams when necessary.

Requirements

• 1+ years of experience in lender-placed insurance, force-placed insurance, collateral protection insurance, or insurance tracking services.
• Direct experience working with lending institutions (banks, credit unions, or mortgage servicers) as clients.
• Customer service/support background.
• Outstanding written and oral communication skills, particularly in professional email correspondence.
• Outstanding follow-up skills with timely response to lender needs.
• Strong organizational skills and keen attention to detail.
• Ability to manage multiple lender relationships and priorities simultaneously.
• Problem-solving mindset with the ability to resolve issues independently and escalate when appropriate.

Qualifications

• Licensing or Certification Requirements: None required.
• Benefits: HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL), FSA available, Dental plans through BCBSIL, Vision insurance through VSPE, Employer paid Short Term Disability, 5 Weeks of Paid Parental Leave, Employer paid Life Insurance – 2x your salary, 401k – Company matching, Accrue Vacation and Sick time from day 1, Tuition Reimbursement.
• Department Account Management & Service Required Experience: 2-5 years of relevant experience.
• Required Travel: Negligible.
• Required Education: High school or equivalent.

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSPE
• Employer paid Short Term Disability
• 5 Weeks of Paid Parental Leave
• Employer paid Life Insurance – 2x your salary
• 401k – Company matching
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

Pay Range

Hiring Pay Range: $31.25 - $40.86 an hour

Schedule

Monday-Friday 8:00am-5:00pm CT with an hour lunch.

Physical Demands

• Frequent use of computer monitors, keyboard, and mouse
• Extended viewing of multiple screens for seven or more hours a day
• Extended periods of sitting

Working Conditions

• Frequent use of computer monitors, keyboard, and mouse
• Extended viewing of multiple screens for seven or more hours a day
• Extended periods of sitting

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Required Travel

• Negligible

Required Education

• High school or equivalent

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience

• 2-5 years of relevant experience

Department Account Management & Service Required Experience