Client Relationship Manager - Associate Director Automotive

About the Role

The Client Relationship Manager plays a key role in our growth, tasked with rapid business expansion within assigned accounts. Responsible for growth, health, and prospects of account relationships, the Client Partner is the end-to-end account owner, managing overall account P&L and senior client relationships.

Responsibilities

• Drive profitable growth by identifying and leading new, renewal, and expansion opportunities in the Automotive sector.
• Develop client engagement strategies and quantify costs of pursuit.
• Lead accountability against Measurable Revenue/Profit Growth within set timelines.
• Review account metrics with delivery, operations, and finance teams regularly.
• Participate in senior management reviews for account performance metrics.
• Collaborate with service lines, innovation teams, and business teams to formulate and implement business plans at the account level.
• Hold regular meetings with customer decision-makers and influencers.
• Ensure execution and customer satisfaction across all revenue portfolios.
• Identify and forge partnerships, leveraging existing Cognizant alliances to grow the account.
• Shape the thought leadership agenda and drive the innovation agenda for the portfolio.
• Increase Cognizant's visibility in the account relationship and the Automotive industry.

Requirements

• Minimum 10+ years in a client-facing or account leadership role within IT professional services or management consulting.
• Experience leading diverse teams in a multi-cultural environment.
• Strong experience with the global service delivery model.
• In-depth understanding of business problem domains, technology, and services solutions in the Automotive industry.
• Proven track record of leading sales, new sales, programs, and existing annuity business.
• Ability to navigate large organizations and work in a multifaceted matrix environment.
• Bachelor’s Degree.

Qualifications

• MS or MBA degree (preferred).
• Strong background in project environments and application development.
• Proven ability to contribute to new business development and manage multiple tasks in a dynamic environment.
• Detail-oriented with the ability to manage complex assignments.
• Demonstrable problem-solving abilities with strategic solutions for enterprise-wide implications.
• Flexibility to work across diverse corporate environments, industries, and technical/non-technical audiences.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work Authorization: Must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.