Client Relationship Associate - Seattle

About the role

FusionTek is a Managed Service Provider established in 2007, with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Client Relationship Associate who embodies our core values:

• Teamwork: We achieve our goals collaboratively
• Growth Mindset: We are focused on continuous improvement for our team members and our clients
• Integrity: We operate with transparency and prioritize the needs of our clients
• Ownership: We take responsibility for our work and ensure commitments are fulfilled

Responsibilities

Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued

Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers

Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones

Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery

Coincide seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed

Manage the details that matter — maintain accurate client documentation, account records, and technical configurations

Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments

Requirements

Experience & Qualifications

• Business-to-Business experience — prior experience working with business clients in a customer service or business development role
• Greater Seattle Area resident

Technical Skills

• Strong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholders
• Proactive problem-solving — identifies risks early, builds action plans, and follows through independently
• Cross-functional collaboration — works effectively with technical, sales, and project management teams
• CRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms
• Self-management in a remote/hybrid environment — strong organizational habits and reliable follow-through
• Technical literacy in server technologies, network infrastructure, and cloud technology is a plus — working understanding of these technologies to speak confidently with both clients and internal technical teams is a plus, but not required

Benefits

At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer:

• Competitive salary: $65,000 - $80,000 per year
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics
• Comprehensive coverage: Medical, Dental and Vision plans
• 📈 401(k) plan with 4% company matching and immediate vesting
• Tropical paradise: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• 📚 Educational reimbursement for certification tests and access to company-supplied training resources
• 🤝 Team culture: Fun events and opportunities to connect with colleagues