Client Relations Rep - EM Oklahoma City

Responsibilities

• Retain existing client relationships through usage, retention, and additional revenue.
• Manage ongoing relationships with existing small to medium market clients by:
  • Leveraging technology to ensure they see a return on current and future investments.
  • Identifying and developing additional revenue opportunities to add to their portfolio.
  • Maximizing employee and client usage of Paycom solutions.
• Provide strategic recommendations to clients on ways to streamline processes, increase usage and value of current portfolio, and expand solutions that align with client goals and initiatives.
• Proactively analyze, clarify, and validate client needs on an ongoing basis.
• Partner with EMAR/TSR/CRR to ensure a smooth and effective transition and continuity of exceptional customer service.
• Consult the client to identify opportunities for further business process improvements, and prepare a compelling business case including pain points, cost justifications, and high-impact needs.
• Maintain relationships at C-level and throughout the organization in support of providing business solutions and tools.
• Engage in product development efforts by delivering feedback on needs and opportunities for the organization.
• Successfully lead and manage implementation of added products and hold clients accountable to deadlines to ensure on-time starts.
• Drive projects to a successful and timely completion while achieving position metrics and customer satisfaction.
• Drive revenue, retention, and growth while maintaining client satisfaction and loyalty.
• Conduct the required number of meetings on a weekly basis.
• Prepare a strategic agenda, review usage and system updates, identify needs and opportunities, and provide insight that helps clients maximize the value of an employee HR lifecycle within Paycom.