Client Relations Manager - Maintenance (49719)

Responsibilities

• Grow existing client’s business as well as secure new clients within the Construction Landscaping Services.
• Setting & managing expectations with our clients.
• Building strong, favorable relationships with our clients.
• Managing all interactions with clients’ decision maker or “DM” pertaining to deadlines, pricing & follow up at the “DM” level.
• Managing the financial portion of contracted work including original contracts and change orders.
• Making sure to monitor and be accountable for project and accounts Gross Margin.
• Communicating all pertinent info including but not limited to changes in scope, deadlines, and expectations to the “DM” even after the job is ongoing.
• Gathering accurate information for the estimating and design team to perform their duties including all job information and deadlines.
• Turning over contracted work to operations, with accurate plans, proposals, contracts, budgets & schedules.
• Communicating with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project.
• Reporting on potential and secured sales weekly.
• Creatively creating forecasts for your market to help company better plan for fluctuations in demand.

Qualifications

• Sense of urgency - Respond promptly to client calls or emails.
• Over-communication both internally and externally.
• A clear understanding of your market & client- Accurately report the state of your market and client from a business standpoint.
• Forecasted growth or drop off, service failures, and areas that need improvement to help us grow sales.
• Reporting on positive news to internal sales support is critical.
• Strong networking ability- Be an active member of relevant organizations to promote Juniper’s brand and secure new opportunities.
• Conduct or sponsor training events for CAM’s and board members.
• Attending after hours events put on by organizations or potential clients.
• Knowledgeable in the following scopes: Horticulture, Pest & Fertilization, Arbor work, etc.
• High level of proficiency with Office Products, presentation preparation & generating client-catered marketing materials.
• Strong established reputation in the industry is a plus.
• Certified CEU instructor is a plus.
• Any and all licenses and qualifications are a plus.

About Us

Juniper is a full-service landscape design, build, and management company servicing the Southeast. Our family of companies proudly includes Juniper, Davis Landscape, Elegant, Shooter & Lindsey, and Rip's. We are recognized as award-winning leaders in our industry with over 30 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry. We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!