Client Relations & Loan Originator Support Associate

Key Responsibilities

• Aid in the onboarding and support of Loan Originators
• Track and manage onboarding and licensing paperwork
• Offer professional customer service and support through phone and email
• Support systems administration for platforms like Arive, Calyx, Slack, and company email accounts
• Coordinate webinars, training sessions, and onboarding resources
• Maintain accurate digital records and internal documentation
• Assist with branch updates, account setup, and operational support tasks
• Act as a helpful resource for Loan Originators and internal departments

Requirements

• Strong customer service and communication skills
• Highly organized with strong attention to detail
• Comfortable learning multiple systems and software platforms
• Ability to multitask in a fast-paced environment
• Experience with Microsoft Office and Outlook
• Mortgage, HR, onboarding, or administrative experience is a plus
• Paycom, FileMaker, or CRM/HRIS experience is helpful but not required

Benefits

• Paid Time Off and Paid Holidays
• Bonus Opportunities
• Medical, Dental, Vision, and Life Insurance
• Fitness Reimbursement
• Weekly Company Lunches & Breakfasts
• Company Sponsored Events

Pay & Schedule

• Hourly Range: $23.00 – $28.00 per hour depending on experience
• Full Time | Hourly / Non-Exempt
• Monday – Friday, 8:30 AM – 5:00 PM
• Potential hybrid flexibility after introductory period based on business needs