Client Relations Associate

About This Job

Network Right's Client Relations team is the bridge between our clients and the technical teams that serve them. As a Client Relations Associate, you will own a portfolio of 40 clients from day one, with your book adapting over time as the team scales and client needs change. You won't need to find new clients; you'll support our existing clients by finding issues before they surface, following up before they have to ask, and keeping relationships healthy through consistent and thoughtful communication. You will be in Slack all day, context-switching across a large client base, running weekly syncs, supporting business reviews, and partnering closely with IT Managers and technicians to make sure clients feel taken care of. The right person for this role has strong account management or customer success instincts, communicates with polish and clarity at every level from a new employee to a CEO, and genuinely enjoys building long-term relationships rather than chasing new ones. This role will require you to be onsite at HQ or the clients' office within the city 4-5 days a week.

What You’ll Do

• Own the relationship with an assigned book of clients, serving as their main point of contact.
• Conduct regular check-ins to maintain alignment and satisfaction.
• Proactively monitor service performance, ticket trends, and client engagement.
• Collaborate with our technical team to ensure smooth service delivery and issue resolution.
• Identify and surface upsell or growth opportunities to the Senior Client Relations Manager.
• Manage the renewal process and support contract updates.
• Assist in onboarding new clients and ensuring a smooth handoff to technical teams.
• Maintain accurate notes, updates, and tasks within our documentation systems.

About You

• 2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services).
• College degree in communications, psychology, English, or related field preferred.
• Exceptional communication skills; clear, polished, and client-friendly.
• Strong organizational habits and ability to manage multiple accounts at once.
• Proactive, solution-oriented mindset.
• Experience with tools like JIRA/ticketing systems is a plus.
• Comfortable working independently in a fast-paced environment.

Benefits

• Health Benefits: 100% covered health, dental and vision insurance for you, 50% for dependents.
• Paid Parental Leave.
• HSA/FSA eligibility.
• Access to a variety of mental health programs.

Compensation, Rewards & Recognition

• 401(k) + 4% company matching.

Bonus

• Balanced Flexible Time Off.
• Learning & Development: Flexible certification and learning stipends and reimbursements.

Culture

• Biannual company retreats.
• Social events.
• Wellbeing events and programs.

Extras

• Home internet and mobile reimbursement.
• Monthly meal stipend.
• Commuter benefits.
• Onsite meals and snacks.
• Dog-friendly office.

Interview Plan

• Round 1: Phone call with recruiter.
• Round 2: 45 min zoom call with hiring manager.
• Round 3: 45 min with Service Manager.
• Final Round: Mock Client Activity Commitment.

Biased Against

• No references required.
• No relocation assistance provided.
• No phone calls accepted after 6 PM.
• No resume attachments.
• No cover letters.

Diversity, Equity, Inclusion

Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.