Client Relations Executive

Job Summary

As a Client Relation Executive with CHI St. Vincent Health at Home, you will serve as a field-based business development representative, helping to maintain and grow current market share and identify new sources of business.

Responsibilities

• Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems.
• Assists with educating the community about services.
• Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
• Acts as the key contact for client troubleshooting and conflict resolution.
• Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction.
• Communicates to branch(es) on a daily basis to give and receive vital client and patient information.
• Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch’s monthly budget.
• Assists with unbilled revenue and Face to Face as requested by branch leadership.
• Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.

Qualifications

• A high school diploma is required.
• A bachelor’s degree, clinical license, or experience as a Care Transition Nurse is preferred.
• Minimum of one year of related sales experience is preferred, preferably in a health care/medical field.
• Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
• A valid Driver’s license is required.
• Compliant with appropriate state certification/registration and organizational requirements as necessary.

Benefits

• Excellent holiday and paid time off plans.
• Medical, dental, and vision plans.
• Tuition reimbursement for degree-seeking students.
• Employer contribution to your 401(k).

Pay

$27.97 - $41.60 /hour