Client Relations Executive

About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range

The posted compensation range of $26.76 - $39.81 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.

Job Requirements

• High school diploma required, Bachelor’s degree, clinical license, or experience as a Care Transition Nurse preferred.
• Minimum of one year of related sales experience preferred, preferably in a health care/medical field.
• Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
• Valid Driver’s license is required.
• Compliant with appropriate state certification/registration and organizational requirements as necessary.

Responsibilities

• Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems.
• Assists with educating the community about services.
• Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
• Acts as the key contact for client troubleshooting and conflict resolution.
• Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction.
• Communicates to branch(es) on a daily basis to give and receive vital client and patient information.
• Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch’s monthly budget.
• Assists with unbilled revenue and Face to Face as requested by branch leadership.
• Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.

Qualifications

• High school diploma required.
• Bachelor’s degree, clinical license, or experience as a Care Transition Nurse preferred.
• One year of related sales experience preferred, preferably in a health care/medical field.
• Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
• Valid Driver’s license is required.
• Compliant with appropriate state certification/registration and organizational requirements as necessary.

Skills

• Strong communication skills.
• Ability to build and maintain relationships.
• Customer service orientation.
• Knowledge of health care industry.
• Ability to troubleshoot and resolve issues.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plan Benefits

Pay

$26.76 - $39.81 /hour

Schedule

Full-Time, Monday–Friday, 8:00 AM–5:00 PM

Shift

Day

Travel

Yes, 50% of the Time