Client Relations & Business Development Coordinator

About the role

We are hiring a Client Relations & Business Development Coordinator to support client management, relationship building, and agency growth. This role is ideal for someone who enjoys working with people, handling client coordination, and supporting business development initiatives in a healthcare environment. This position works closely with the Supervisor / Operations team and plays a key role in client satisfaction, retention, and referrals.

Key Responsibilities

• Serve as a main point of contact for clients and families
• Handle client intake calls, onboarding, and ongoing follow-ups
• Ensure high client satisfaction and address concerns professionally
• Cook up with caregivers and internal teams to support care delivery
• Maintain accurate client documentation and records
• Support the supervisor with referral outreach and relationship management
• Communicate with hospitals, clinics, physicians’ offices, and community partners
• Help track referrals, leads, and conversion outcomes
• Participate in community events, networking, and outreach initiatives
• Support strategies to increase client volume and retention
• Aid with administrative tasks such as scheduling, reporting, and internal coordination
• Support operational workflows and process improvement
• Provide regular updates to management on client and referral activity

Qualifications

• A high school diploma is required; a college degree is preferred
• Experience in home care, healthcare, client services, customer service, or sales support is preferred
• Strong communication, follow-up, and relationship-building skills are essential
• You should be organized, detail-oriented, and able to multitask
• You should be comfortable using office software and learning care management systems
• You should be professional, dependable, and client-focused

Compensation & Benefits

• Base salary: $40,000 – $50,000 annually (DOE)
• Performance-based bonuses / referral incentives
• Paid training and growth opportunities
• A supportive leadership and team-based environment
• Opportunity to grow into senior operations or business development roles