Client Relations

Mission Statement The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families. General Purpose of Job The purpose of the position is to provide a liaison between the community and Children’s Network. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential Duties And Responsibilities Establish and maintain positive working relationships with internal and external customers.Responsible for answering or routing community complaints and concerns. Track, measure and evaluate client complaints/grievances with the overall goal to decrease the number of complaints and grievances per quarter.Develop, maintain and client “concern line” to improve overall communication and response to clients, foster parent and community stakeholders in the community.Assist with local public relations efforts to include development of marketing materials, newsletters and press releases.Develop, maintain and evaluate a system of communication with project staff, foster parents, stakeholders, Department of Children and families, legislative offices and other community groups to ensure pertinent project information is disseminated as appropriate.Oversee and track request for access to client records.Develop a system to increased, track and distribute resources for clients and children.Provide training to project staff related to client relations, communication and customer services areas. Assure accurate documentation of services provided; submit monthly or quarterly reports as required.Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position. Working HOurs Children’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements. Travel Travel within and outside of Hillsborough County is required. Training All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure. Supervisory Responsibilities This position does not have supervisory responsibilities