Client Project Manager Ops - West

Position Overview

The Client Project Manager owns & executes critical projects in support of Paylocity’s largest, most complex, and highest revenue clients. The Project Manager engages with the Client, Executive Account Manager, Client Service Manager and internal partners to ensure they have a complete understanding of the client’s business challenges and will work out unique solutions to resolve those issues. They report to the Client Services Director and engage with the Client Services Manager to prioritize and execute projects and involve necessary internal stakeholders.

Primary Responsibilities

• Efficiently manage projects using a combination of Microsoft OneDrive, Microsoft SharePoint, and Taskray
• Define project scope, develop project plans and track and report out on progress
• Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs
• Resolve a range of operational issues which impact regular Paylocity system usage on behalf of the client
• Provide exceptional customer service to internal and external clients
• Possess strong internal relationships with Sales, Client Services, and other Paylocity divisions to drive solutions that improve client satisfaction and meet client expectations
• Partner with Client Services Manager, Executive Account Manager, & Client Service Director to coordinate internal and external client teams to ensure that major project objectives are clear, roles and responsibilities are assigned, and timelines are met
• Report ongoing progress to client's senior leadership
• Avoid any roadblocks on the projects & propose risk mitigation strategies
• Identify HR, Finance, and/or IT opportunities and efficiencies that can be solved with Paylocity products or HCM solutions
• Serve as a strong advocate for clients by representing their needs and requirements to internal stakeholders
• Provide feedback to the relevant teams on client preferences, feature requests, and market trends and see through execution
• Identify opportunities for automation, product, and process improvement
• Lead client calls to report on project task deliverables

Education And Experience

• Bachelor's degree or equivalent education and experience required
• 5-7 years project management or technical account management experience required
• Previous client services & client-facing experience required
• Excellent Project and Time Management skills required
• Ability to multi-task and frequently change priorities
• Previous HCM or payroll service bureau experience strongly preferred
• Advanced skill set in Microsoft Excel (Vlookup, etc.)
• Proven system knowledge on majority of Paylocity HCM suite preferred
• Ability to convey information clearly and persuasively
• Excellent soft skills to interact with C-Level executives
• Ability to influence stakeholders without authority to get deliverables completed