Client Project Manager 1

What You’ll Do

• Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
• Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
• Conduct regular client check-ins to ensure satisfaction and proactively address needs
• Maintain sample progress throughout the lab to ensure project timelines are on track
• Cook with laboratory departments to ensure timely project execution and resolution of issues
• Provide ongoing education and training to clients to maximize product and service utilization
• Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations
• Identify upselling and cross-sell opportunities and communicate findings to sales and operations teams
• Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication
• Track and resolve project issues promptly
• Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement
• Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
• Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff

What You’ll Bring

• Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
• Two (2) years of customer service or client-facing experience
• Strong organizational and time management skills, with the ability to manage multiple projects and priorities
• Excellent communication skills, with the ability to effectively engage clients and internal stakeholders
• Proven ability to build and maintain strong client relationships
• Problem-solving mindset with the ability to identify issues and drive solutions
• High attention to detail with a focus on accuracy and quality

Compensation and Benefits

Compensation for this position reflects a variety of factors, including the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

Benefits include:

• Competitive salaries
• Medical, dental, and vision insurance
• 401K retirement savings plan (100% vested immediately in the employer match)
• Life and disability insurance
• Voluntary benefits
• Paid time off for holiday, sick, and vacation days
• HSA and flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage and ID theft protection

Pace® is an Equal Opportunity Employer committed to supporting a diverse workforce and promoting inclusion. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws.