Client Program Specialist

About the role

Channel Fusion is building and growing the infrastructure that powers co-op marketing programs for enterprise brands and their dealer networks. As a Client Program Specialist, you will be the front-line partner for helping dealers optimize their marketing investments, navigate program guidelines, and trust that their claims and preapprovals are handled with accuracy and care.

Responsibilities

• Cultivate and maintain strong relationships with brand clients, dealer networks, and co-op marketing program contacts.
• Serve as the primary point of contact and subject matter expert for all customer inquiries and support needs within your assigned portfolio.
• Provide exceptional inbound and outbound support to dealer and consumer networks, following company standards and procedures.
• Offer troubleshooting assistance for network issues and inquiries, escalating site issues to the relevant internal teams with clear documentation.
• Aid dealers in optimizing co-op marketing budgets and planning their program activities.
• Ensure that dealers’ marketing activities comply with program rules, deadlines, and reporting obligations.
• Execute operational tasks accurately and independently within required service level agreements.
• Apply your knowledge of client program guidelines and business rules to review, exercise independent judgment, and process claims and preapprovals with accuracy.
• Review marketing materials for brand compliance and co-op program adherence.
• Maintain processing efficiency and accuracy metrics as core performance outcomes.

Qualifications

• Strong client-facing communication skills with the ability to navigate complex or sensitive program issues with professionalism.
• Detail-oriented with the ability to manage multiple cases, projects, and deadlines simultaneously without errors.
• Strong relationship-building skills and a customer-first orientation.

Preferred:

• 2+ years of experience in a client-facing, program administration, or operations role — B2B experience a plus.
• Proficiency in data analysis, reporting, or marketing analytics tools.
• Knowledge of co-op marketing programs, guidelines, and compliance requirements.
• Comfort using AI tools to improve productivity and communication workflows.

Our Core Principles

• Customer Obsessed — Relentlessly focus on improving experiences for brands, dealers, and stakeholders.
• Process Innovation — Continuously reimagine how work gets done, turning complex operations into streamlined competitive advantages.

Company Information

Channel Fusion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.