Client Program Leader (CPL)

About the role

The Utah Client Program Leader strengthens client partnerships, expands AE2S's regional presence, and delivers critical water, wastewater, and water resource infrastructure solutions for municipalities, special districts, and utilities.

Responsibilities

• Build and sustain trusted relationships with municipalities, special districts, public works departments, utility authorities, and regional water/wastewater providers.
• Maintain a strong local presence through regular in-person client engagement.
• Lead proactive client feedback efforts to support high satisfaction, long-term partnerships, and continuous improvement.
• Serve as an escalation point for client concerns and help drive timely resolution.
• Develop and maintain a long-term growth vision for the Utah market, supported by annual goals and action plans.
• Lead Client Action Planning to deepen relationships, understand client needs, and expand AE2S service offerings.
• Stay informed on Utah funding trends, regulatory and permitting requirements, legislative developments, and infrastructure initiatives.
• Support strategic decisions around staffing, office presence, technical resources, and market positioning.
• Identify and prioritize opportunities aligned with client needs and AE2S strategy.
• Maintain visibility into the Utah sales pipeline, opportunity tracking, and forecasting.
• Support Go/No-Go decisions, capture planning, proposal strategy, and pursuit positioning.
• Collaborate with AE2S technical, operations, and practice leaders to align services with client needs.
• Represent AE2S at Utah-based conferences, association meetings, client events, and industry forums.
• Maintain involvement in organizations such as American Public Works Association Utah Chapter, Water Environment Association of Utah, Utah Water Users Associations, Utah City Engineers Association, and similar groups.
• Remain connected to project delivery and your area of technical or professional expertise.
• Support selected projects, programs, planning efforts, or client initiatives to stay current with client needs and AE2S service delivery.

Requirements

• Bachelor’s degree in engineering, Business Administration, or related field.
• Minimum of 8+ years of experience in leadership within the engineering industry.
• Experience in consulting, utility management, public works, special district leadership, or public infrastructure programs.
• Background in one or more of the following areas: Water supply, storage, treatment, and distribution Wastewater collection and treatment Stormwater, flood management, or water resources Capital improvement planning or utility infrastructure delivery Program management, funding strategy, permitting, or public-sector infrastructure planning.
• Demonstrated ability to build trusted relationships with municipal, utility, special district, public works, or public-sector decision makers.
• Experience identifying client needs, shaping project or program opportunities, and supporting organizational growth.
• Experience with project delivery, capital planning, proposal development, funding strategy, public procurement, or client management.
• Strong communication, strategic planning, collaboration, and relationship-management skills.
• Ability to travel within Utah for client meetings, project discussions, conferences, and industry engagement.

Qualifications

• PE license, PMP certification, licensed water/wastewater operator credential, or other relevant professional registration or certification.
• Experience working with Utah municipalities, utilities, special districts, public works departments, or regional water/wastewater agencies.
• Experience in the Utah water, wastewater, stormwater, or environmental consulting market.
• Experience with client growth strategies, business development, client action planning, strategic account planning, or RFP/RFQ pursuits.
• Familiarity with CRM systems, opportunity tracking, project management tools, or internal performance reporting systems.
• Master’s degree in engineering, business administration, public administration, planning, construction management, or a related field.
• 10+ years preferred for candidates leading larger client portfolios, utility programs, public infrastructure teams, or regional growth efforts.

Benefits

• 100-percent paid Family Health Insurance
• 100-percent paid Employee Dental, Short- & Long-Term Disability, and Vision Insurance
• Discretionary Bonus Plan
• Employee Stock Ownership Plan (ESOP)
• Matching 401(k) Contributions
• Paid Time Off (PTO) Credits for Past Experience
• Paid Parental Leave
• Wellness Program